Product Return and Exchange Policy – USA

1. Our Commitment

We always want to bring customers the best products and services. Therefore, to ensure the rights and shopping experience, we apply a flexible return and exchange policy, in accordance with sales standards in the United States.

2. Returns Policy

We accept returns in the following cases:

Defective products: If the product has a technical defect or does not work as described, you can return the product.
Return time:
Customers need to request a return within 14 days of receiving the product.
Return product conditions:
The product must be in its original condition, including packaging, labels and unused.
Purchase invoice or proof of purchase must be provided when requesting a return.

3. Exchanges Policy

We accept product exchanges in the following cases:

Wrong size, color or design: Customers can exchange for another product of the same value.
Exchange conditions:
The exchanged product must meet the conditions as stated in the return section.
Exchange requests must be made within 14 days of receipt of the product.

4. Return and exchange process

Step 1: Contact customer support via email or hotline:

Email: ahogniherbert@gmail.com
Hotline: +84 862 070768

Step 2: Provide necessary information:

Order code.
Reason for return or exchange.
Product photo in case the product is defective.

Step 3: Receive instructions from the support team:

We will provide a Return Label for customers to send back the product.

Step 4: Process requests:

Return/exchange requests will be processed within 3-5 working days from receipt of the returned product.

5. Return and Exchange Costs

Free returns/exchanges: For defective or non-described products.
Shipping costs:
In cases where customers want to return/exchange goods for personal reasons (not defective): shipping costs will be borne by the customer.

6. Additional Terms

This policy only applies to orders in the United States.
Return and exchange policies must match the information published on the website.
Google Merchant Center may review this policy within 10 days to ensure transparency.

7. New processing and delivery time

Return processing time: From 1-2 business days from receipt of request.
Exchange product delivery time: According to normal shipping time, ranging from 2-7 working days depending on the delivery address.

8. Confirmation and commitment

We confirm that the information in this policy is completely consistent with the information published on the store’s website. This policy is designed to ensure customer rights and enhance the shopping experience.

Contact us immediately if you have any questions about this policy.
Thank you for trusting and choosing our products!

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Only regular priced items may be refunded. Sale items cannot be refunded.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.